Refund Policy

At Spica Organics, we value your satisfaction and want you to be thrilled with our products. If you encounter any issues with your purchase, rest assured that we will work diligently to resolve them. Our goal is to provide a hassle-free return policy for all our customers.

Here are the details of our return policy:

1. Eligibility for Returns:
   • Full-Priced Items: You can return eligible full-priced items within thirty (30) days from the date of delivery.
   • Reduced-Price (Sale) Items: Reduced-price items can be returned within fifteen (15) days from the date of delivery.
   • All returned items must be unopened and unused.
2. Refunds:
   • If you’re dissatisfied with your purchase, we offer refunds for unopened/unused products within 30 days of the original purchase date (minus shipping costs).
   • To initiate a return, please contact us at customerservice@spicaorganics.com for further instructions.
3. Wrong or Damaged Products:
   • If you receive a product different from what you ordered or if it arrives damaged, please notify us within 7 days of the delivery date by emailing cs@spicaorganics.com.
   • A refund will be issued once we receive your returned items. However, any items damaged during return transit are not eligible for a refund.
   • Shipping and handling charges are not refundable, except in the case of wrong or damaged items.
4. Exchanges:
   • We do not accept exchanges. Instead, we encourage you to return the original item and place a new order for the correct item on SpicaOrganics.com.
5. Exceptions:
   • The following items are not eligible for return unless they arrive in a damaged state:
     - Final Sale Items
     - Partial Return of Gift Sets
     - Gifts or Promotional Items
   • For items damaged during shipping, please notify us within 7 days of delivery. Returns arriving in a damaged state will not be accepted.
6. Monitoring and Policy Enforcement:
   • We monitor returns and reserve the right to refuse service to anyone who misuses or abuses our return policy.

Thank you for choosing Spica Organics! We appreciate your trust in our products and commitment to your well-being. If you have any further questions, feel free to reach out to our customer service team.

Please note that this policy is subject to change, and we recommend checking our website for the most up-to-date information. If you have any further questions, feel free to reach out to our customer service team. Thank you for shopping with us!